SHIPPING AND RETURNS

PENINSULA AND BALEARIC ISLANDS

We offer free shipping to Spain (Peninsula and Balearic Islands), excluding the Canary Islands, Ceuta, and Melilla.


All shipments are carried out via express courier services. Delivery will take 2 to 7 business days and will be made to the agreed address, Monday to Friday (excluding holidays), between 10:00 and 19:00.

Please note that P.O. Box deliveries are not accepted.


For orders destined for the Canary Islands, Ceuta, or Melilla, please contact us directly at info@delopezjewels.com.


EUROPE & INTERNATIONAL


We ship to Europe and the rest of the world via certified international carriers.


Shipping costs will be calculated automatically during checkout based on the destination entered. 


Please note that, depending on your country’s customs regulations, additional fees, duties, taxes, or import charges may apply. These costs are not included in our prices and are the responsibility of the customer.We recommend checking your country’s customs policy before placing your order.


Note: Please ensure that you enter the correct shipping address when placing your order.

RETURNS AND CONDITIONS
The User will have a period of fifteen business days, according to the official calendar of their place of residence, to return the order, counting from the date of delivery. (Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, amended by Law 47/2002, of December 19). To this end, the User must communicate this intention by email or telephone, indicating the order number, item(s) to be returned, and the reason for the return. Once the return request has been accepted, the User must return the product in perfect condition and in its original packaging, including everything that was sent with it and its labels in perfect condition, to the address of LA MORENITA, Plaza Navegación 18, 1º dcha, 07013, Palma. Once the User exercises their right of return, LA MORENITA will refund the amounts received by credit, using the same payment method, within a period of no more than thirty days. Notwithstanding the foregoing, the right of withdrawal and/or termination is excluded in those cases where, due to the very nature of the items being purchased, it is impossible to carry out the purchase.

Under no circumstances will exchanges or returns be accepted for custom-made items, confirmed special orders, promotional items, limited series, or discontinued items. Return shipping costs are the customer's responsibility, except in the case of defective or incorrect products.

For a return to be accepted, the products to be returned must meet the following requirements:

The unwanted product must be in the same condition as it was delivered, and must retain its original labeling and packaging.

The unwanted product must be returned using the same protective cardboard box in which it was received to protect the product, or failing that, in a similar protective box so that the product reaches our warehouse with the maximum possible guarantees. The unwanted product must be returned using the same protective cardboard box in which it was received to protect the product.

A copy of the delivery note must be included inside the package, indicating the returned products and the reason for the return.

If the requirements of the previous point have been met, LA MORENITA will send the user an email confirming acceptance of the return and will proceed to refund the amount of the returned products, using the same method used to make the payment, less the shipping and return shipping costs. Shipping costs for the order will only be refunded in the case of defective or incorrect products.

WARRANTIES
All of our items are handcrafted and inspected before being sold. Because natural materials are used and the product is handmade, slight variations may occur within a single item. This warranty covers manufacturing defects only (six-month warranty). Defects or damage due to improper use or handling of the items, or wear and tear from normal wear, are not included in this warranty. If you find any of our products defective, please contact lamorenitacomplements.com before proceeding with any transaction. You must contact lamorenitacomplements.com by email at info@lamorenitacomplements.com.

IMPORTANT: Any product shipment without prior communication with lamorenitacomplements.com will not be accepted under any circumstances. No matter how obvious the situation may be, it is necessary to contact us before any shipment. Shipping costs for the product to lamorenitacomplements.com will always be the customer's responsibility. The customer will be informed at all times of the repair cost before making any decision.

PAYMENT METHODS

BANK TRANSFER

Customers may make their payment through a simple transfer or deposit into the designated account. When making the transfer, they must indicate their order number in the comments field.

PAYMENT BY CREDIT CARD (SECURE PAYMENT)

If the user pays by credit card, the bank details will be transmitted via a secure protocol to other banks responsible for providing the respective remote electronic payment services, without any third party having access to them. Under no circumstances will LA MORENITA have access to your credit card details, as they are processed through the secure payment gateway.

PAYPAL

PayPal is the global leader in online payments and is essentially a secure payment system in which the user opens an account that subsequently allows them to make payments at a multitude of online stores around the world using their credit or debit card.

PayPal will be the only one who will have your bank details, acting as an intermediary between you and lamorenitacomplements.com. This payment method is immediate; as soon as you make the payment, we receive it and begin processing your order. PayPal has been included as a payment method. PayPal is one of the most widely used systems on the Internet. It allows VISA, MasterCard, American Express, and transfers from your bank account. It is a very simple system that offers the highest security guarantees available.

For security reasons, if we receive payment for an order whose delivery address is not verified by PayPal, we will refund and cancel the order. lamorenitacomplements.com is a PayPal verified user. To register or for more information, visit www.paypal.es, the PayPal website for Spain, or www.paypal.com, the main PayPal website (in English). These links are external and lead to pages with their own terms of use and/or privacy policy.

LA MORENITA reserves the right to reject any credit card transaction. In this case, we will refund the full amount back to the card. lamorenitacomplements.com also reserves the right to request any additional information from the customer to ensure there is no fraudulent or malicious intent.

TAXES

Residents of the European Union

The prices of the products displayed on the website www.lamorenitacomplements.com include Value Added Tax (VAT). Purchases made by individuals domiciled in Member States of the European Union will be subject to VAT.

Rest of the World

Purchases made by individuals or legal entities residing in non-EU countries will be exempt from paying VAT. Import taxes or duties will always be the customer's responsibility.

CARE AND MAINTENANCE OF YOUR DELÓPEZ JEWELRY

Delópez jewelry is designed to accompany you on both special occasions and in your everyday life. To preserve its beauty and durability, follow these recommendations:

USE AND PRECAUTIONS



  • Avoid water and moisture: Before showering, swimming in the ocean, or in the pool, remove your jewelry and store it in a dry place. Water, especially chlorine, can damage its shine and finish.


  • Protect them from heat and direct light: Exposing them to extreme temperatures, humidity or prolonged sunlight can affect their color and texture.


  • Avoid contact with chemicals: Perfumes, creams, and cleaning products can damage gold plating and delicate materials.


HOW TO STORE THEM



  • Store them individually: To avoid scratches or tangles, we recommend storing them in their original cotton pouch and in separate compartments. Always keep them in a cool, dry place, never in the bathroom! We recommend not using other untreated metal containers or cases, as these can cause your jewelry to oxidize.


  • Extra tip: Storing them in zip-lock bags is a practical option to keep them organized and protected.



CLEANING AND MAINTENANCE



  • 18k gold-plated pieces: The gold plating fades with use and the passage of time. Its durability depends on its preservation and care, but also on the pH of the skin. Use a soft cotton cloth and gently rub the surface. Do not use abrasive products or harsh liquids. Jewelry will become dirty with use, but you can occasionally clean it with warm water and neutral soap. Dry it immediately.


  • Wood and natural leathers: Both wood and natural leathers are "living" materials that age with use and acquire character over time. Their color and texture may vary. They should NOT come into contact with water or chemicals, as this could alter their finish, dry them out, or deteriorate them. They cannot be cleaned. For natural leathers, if they need hydration, consult our team for specific recommendations.


  • Gold Filled (14k gold plated): It can get wet, although it is advisable to avoid frequent contact with chlorine, perfumes and corrosive chemicals, which can deteriorate the jewelry over time.


AFTER-SALES SERVICE



  • Repairing parts: If your jewelry has been damaged, please contact us and we will evaluate the best solution.


  • Gold plating: If the gold plating on your piece has worn off with use, we can restore its original shine.


  • Professional cleaning: We offer a deep cleaning service for our gold-plated jewelry.

    Write to us at info@delopez.com telling us about your case and we'll provide you with a personalized quote.

GENERAL CONTRACTING CONDITIONS

The purpose of these General Terms and Conditions of Contract is to regulate the contractual relationship between ALMA LÓPEZ BURGOS (hereinafter "the company/entity") and you (hereinafter "the client/user"), relating to the contracting and/or purchase of products and/or articles made through the website WWW. LAMORENITACOMPLEMENTS.COM (hereinafter "the website"), domain owned by ALMA LÓPEZ BURGOS, a legally constituted company, with registered office at CALLE FRANCISCO VIDAL SUREDA, Nº 36 A, BLOCK 2, BAJO G 07013 PALMA DE MALLORCA, BALEARES, with CIF/NIF number 43096244V.

I-PRE-CONTRACT INFORMATION

 If you are under 18 years of age, you may not purchase and/or contract any of the products on the website www.lamorenitacomplements.com. To purchase and/or contract any product and/or item on the website, you must be of legal age.

We recommend that you read these general terms and conditions before making a purchase, as accepting them is an essential step prior to making a purchase. Before starting the purchase process, the company/entity makes these general terms and conditions available to you so that you can store and reproduce them.

We inform you that an electronic archive of these general terms and conditions will be kept, which will be accessible to you at all times. All information provided during the contracting process will be stored by the company, and you may access, archive, and print these general terms and conditions for your reference prior to contracting and during the purchasing process.

We inform you in advance of the procedures you must follow to accept these general terms and conditions. The procedures for purchasing the products offered are those described in these general terms and conditions, as well as any specific procedures indicated on the website during browsing. As a customer/user, you acknowledge and accept these procedures as necessary to purchase and/or purchase the products offered on the website.

The purchase of our products may be formalized, at your discretion, in any of the languages available on the website. However, the language in which these general terms and conditions are formalized is Spanish.

During the contracting process, the company/entity provides you with appropriate technical means to identify and correct errors. Any modification or correction of the data you provide while browsing must be made according to the instructions included on the website. This website displays confirmation windows for the data provided, which may prevent you from continuing with the purchase or contract if the data entered is not in the correct format. In any case, before making the payment, you can view the selected products and the details of your order on the website so that, if necessary, you can modify your order details. If you detect an error after completing the payment process, you must contact customer service at the following telephone number: 971109508 or at the following email address: INFO@LAMORENITACOMPLEMENTS.COM.

By providing your personal data, you expressly consent to the processing of this personal data for the purpose of purchasing and/or contracting products on the website.

The online purchase and/or contracting of products offered by the company/entity through this website is subject to the provisions of these General Terms and Conditions.

The acquisition and/or contracting of any of the company/entity's products through the website requires acceptance of each and every one of the general contracting conditions and/or the specific conditions that apply to the products purchased and/or contracted.

These General Conditions are subject to the provisions of Law 34/2002 on information society services and electronic commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions pursuant to Article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, and any applicable complementary laws.

For any questions, please contact us at the following email address:
INFO@LAMORENITACOMPLEMENTS.COM.

II.- SELLER DATA.


This website is operated by:
Alma Lopez Burgos
CIF/NIF. 43096244V
Address: Plaça de la Navegació, Nº 18, 1º RIGHT 07013 PALMA DE MALLORCA,
BALEARICS.

ALMA LÓPEZ BURGOS sells the products and/or items offered through the website WWW.LAMORENITACOMPLEMENTS.COM.

The company/entity has its registered office and/or establishment at CALLE FRANCISCO VIDAL SUREDA, Nº 36 A, BLOCK 2, BAJO G 07013 PALMA DE MALLORCA, BALEARES.

ALMA LÓPEZ BURGOS is the owner of the domain and website WWW.LAMORENITACOMPLEMENTS.COM.


III. PURPOSE OF THE CONTRACTING CONDITIONS

 The purpose of these terms and conditions is to regulate the terms and conditions of sale for the products and/or items offered by the company/entity on this website. These terms and conditions govern the contractual relationship between the company/entity and you, which arises when you check the corresponding box during the online purchasing and/or contracting process.

The characteristics of the products purchased and/or contracted are reflected on the website.

Your purchase of any of the products and/or items through the website WWW.LAMORENITACOMPLEMENTS.COM entails acceptance of and compliance with these General Terms and Conditions and any specific conditions that may apply to the purchase and/or purchase of each of the products and/or items.

The prices applicable to the products and/or items purchased and/or contracted by you are those indicated on the website on the date of contract and/or purchase. VAT is included in the price.

All technical means and requirements required to access the website and the products and/or items offered therein shall be the sole responsibility of the user.

Once you access the website, to proceed with the purchase and contracting of the various products or items, you must follow all the indications and instructions included on the website, completing the required contracting conditions and other forms established for each product. This will imply reading and accepting these General Contracting Conditions, as well as, where applicable, any specific conditions that may apply.

IV. CONTRACTING PROCEDURE .
The purchase of products and/or items must be made by specifically selecting the desired product(s) using the purchase selection tools found on the website. Once the purchase request has been selected and verified, you must expressly accept the terms and conditions as displayed on the website. From the moment of acceptance, you become a customer/user of the company/entity. We recommend that you read these General Terms and Conditions carefully and print them on paper or save them electronically.

To purchase any of the products on the website, you must register your personal and/or professional information. In some cases, you will be required to set up a username and password to access areas that require prior identification. When you register your personal information on our website, or purchase one of our products, your personal and/or professional information is added to our database and will be used exclusively to process the sale of the purchased product during the selected period and to send you information about offers on products similar to those purchased that may be of interest to you. You may modify your customer registration information (address, contact telephone number, email address, etc.) at any time.


Purchasing/contracting procedure:

1.-To begin contracting and/or purchasing a product from the website, you must follow the instructions on the page and select the product and/or item you are interested in purchasing.


You may view and control the selected product(s) by following the purchase and/or contracting instructions on the website. When selecting the product and/or item on the website, you will be able to view the product's features and price. We will also specify whether or not VAT is included in the final price of the selected product or item, and the contract terms and conditions, including information regarding shipping costs. VAT is included in the price.

Once you have completed your selection of products and/or items, you must proceed with payment. Before confirming payment, we will inform you again of the price of the products and/or items you have selected, specifying whether or not VAT is included in the final price of the selected product or item, the terms and conditions, including information regarding the delivery date of the selected product(s), and we will also indicate whether or not shipping costs apply, specifying their amounts. In any case, you will be informed of the shipping costs for the product(s) you have purchased if they are not included in the final purchase price of the selected product or item.


You will also receive information regarding the possibility of applying discounts. At this point, you can continue shopping or complete the payment and/or purchase.

2.-To purchase and pay for the product, you must fill out a form with the requested information. Mandatory information for purchase and payment will be marked with an asterisk. You must specify the shipping details by specifying a delivery address.


Once you have entered the mandatory personal information on the contract and payment form, you must accept the contract and purchase terms and conditions by checking the corresponding box. You must also expressly agree to the processing of your personal data for the purpose of purchasing and/or contracting products on the website by checking the privacy policy and personal data processing box.


You may also request, by checking the corresponding box, to receive newsletters and offers from the company/entity. You may also confirm your billing address.


3.- The payment method accepted by the company/entity is:



  • Visa

  • MasterCard

  • Paypal
  • Transfer

4.- The security of its customers is essential for the company/entity […]. Therefore, in order to protect the transmission of confidential information, the website has a data encryption protocol through an SSL Security Certificate. SSL encryption technology protects financial transactions and data flow (name, address, credit card number, etc.), allowing operations to be carried out securely. For payments with Visa and Mastercard credit cards, the customer must have payment via CES (Secure Electronic Commerce). You can distinguish whether the Secure Electronic Commerce protocol is activated by the VISA logos "Verified by VISA" and Mastercard "Mastercard Secure Code." In all transactions, the system validates with the issuing bank of the card being used to pay, requesting a PIN, signature, or security code that the customer must have. This, along with the card number, expiration date, and the three digits on the back, guarantee the security of the transaction. We call this PIN, signature, or security code the CES Security Code or the CES Secure E-Commerce Code. The customer's credit card information will be kept completely confidential (neither the company/entity nor third parties will be able to access it).

In the event that payment by card is denied, the product purchase will be automatically cancelled, and the customer will be informed of the cancellation electronically.


5.- Finally, you must confirm the contracting and/or acquisition of the selected products and/or items.


V. PRODUCTS AND/OR ARTICLES. LEGAL WARRANTY.


The product and/or item offered on the website is described as accurately as possible with its features. This description also includes information regarding after-sales services for the contracted product or service, if applicable, and the terms and conditions of those after-sales services. In any case, the commercial warranties for the product or service, along with their terms and conditions, are also provided.


Deadline for the manifestation of non-conformity.

You are hereby informed that the time periods established in Royal Legislative Decree 1/2007 of November 16, as applicable, will apply to reporting non-conformity with the product and/or service. Furthermore, if one of the exceptions mentioned in Article 114.2 of Royal Legislative Decree 1/2007 of November 16 applies, the provisions of this section will not apply.


VI. PRICE AND AVAILABILITY OF PRODUCTS AND/OR ARTICLES.


The prices applicable to each product are published on the website and indicated on each product. Product prices are shown in euros.


Before you accept the contracting and/or purchasing transaction, the prices of each of the selected and/or purchased products will be clearly specified, along with the applicable fees and any applicable promotions or discounts.

The company/entity reserves the right to modify its prices at any time. In the event of a change in the sales price, the products will be invoiced according to the price in effect at the time of registration and/or purchase.


Any payment made to the company/entity will result in the issuance of an invoice in your name.


For any information about the contracted and/or purchased product, you must send an email to INFO@LAMORENITACOMPLEMENTS.COM , indicating your customer/user information in the subject line.


VII. DELIVERY TIMES AND SHIPPING COSTS.


Peninsula and Balearic Islands


All our shipments are made through express courier services. Delivery will take place within 3 to 7 days.

Delivery will be made to the agreed-upon address, Monday through Friday (excluding holidays), from 10 a.m. to 7 p.m. Under no circumstances will deliveries be made to PO boxes.


For orders to the Canary Islands, Ceuta, and Melilla, please contact info@lamorenitacomplements.com directly.


For international orders, please contact info@lamorenitacomplements.com


Shipping costs


Except for special promotions, shipping costs are the customer's responsibility. Shipping costs will be €8 for the Iberian Peninsula and the Balearic Islands.

Upon confirming the purchase, the user will receive an automatic response confirming the purchase, including an order number. LA MORENITA will then send the user an email informing them that the order has left the warehouse. This email will also include the shipping number and the customer service number of the shipping company, so that if any delivery issues arise, the user can contact the carrier to resolve the issue.


If the user is not present at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a second delivery.


If delivery has not been arranged within 7 business days of the order being dispatched, the user must contact LA MORENITA.

If the user fails to do so, after 10 business days from the date the order is dispatched for delivery, it will be returned to La Morenita's warehouses, and the user will be responsible for the shipping and return costs of the merchandise, as well as any associated handling fees.


If delivery cannot be completed due to a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range between one and three weeks. In such cases, LA MORENITA will contact the user to decide whether to cancel the order and refund the full amount (cost of the products and shipping costs), or to resend a new order at no additional cost.

At the time of delivery, the user must check the condition of the package with the shipping company that delivers the requested product on behalf of LA MORENITA, indicating any anomalies they may detect in the packaging on the delivery note. If, after inspecting the product, the user detects any incidents such as damage, breakage, or any other damage caused by shipping, they must notify LA MORENITA by email within 24 hours, submitting the following documents:



  • Online order delivery note.

  • Copy of the invoice that you will always receive with your order.

  • Photograph of the damage suffered.

Once your incident has been registered, our agents will process your claim as quickly as possible. They will also request that the merchandise be picked up from your home and transported to our warehouse. They will contact you to arrange a similar shipment, or a refund if the item is out of stock.


VIII. OFFERS.


Offers are duly marked. The products and/or items offered on the website will be available until any changes are made to the product, for which one week's notice will be given.


IX. RIGHT OF WITHDRAWAL

The customer/user, as the contracting party, acquires the status of consumer and user, and in accordance with Article 68 of Royal Decree 1/2007, of November 16, has the right to withdraw from the contract, within a period of 14 days. In accordance with Article 71 of Royal Decree 1/2007, since the subject matter of this contract is the acquisition of a product, the period of days to exercise the right of withdrawal will begin to run from the date of receipt of the product.


To exercise the right of withdrawal, the customer may use any of the following means:


a) By telephone at 971109508.


b) By mail to Plaça de la Navegació, No. 18, 1st Floor, Right, using the withdrawal form, which the customer can download here. You can also send it by email to INFO@LAMORENITACOMPLEMENTS.COM. In this case, the customer must write WITHDRAWAL FORM in the subject line.

WITHDRAWAL FORM (You only need to complete and send this form if you wish to withdraw from the contract)


TO THE ATTENTION OF: ALMA LÓPEZ BURGOS with NIF/CIF: 43096244V, address at: Plaça de la Navegació, Nº 18, 1 º DERECHA 07013 PALMA DE MALLORCA, BALEARES, Phone: 971109508, Email: INFO@LAMORENITACOMPLEMENTS.COM


I hereby inform you that I withdraw from my sales contract for the following good or goods with Reference No.


Reference No.


Reference No.


Belonging to order no.:


With purchase date


Name of buyer(s)


Address of the buyer(s)


If the shipping address is different from the buyer's, you must fill in the following information:


Recipient's name


Recipient's address


Signature of consumer(s)


Date


X. RETURN.

The User will have a period of fifteen business days, according to the official calendar in their place of residence, to return the order, counting from the date of delivery. (Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, amended by Law 47/2002, of December 19). To this end, the User must communicate this intention by email or telephone, indicating the order number, item(s) to be returned, and the reason for the return.

Once the return request has been accepted, the User must return the product in perfect condition and in its original packaging, including everything that was sent with it and its labels in perfect condition, to the address LA MORENITA, Plaza Navegación 18, 1º dcha, 07013, Palma.

If the User exercises their right of return, LA MORENITA will refund the amounts received through credit, using the same payment method, within a period of no more than thirty days. Notwithstanding the foregoing, the right of withdrawal and/or termination is excluded in those cases where, due to the very nature of the items purchased, it is impossible to do so.


Under no circumstances will exchanges or returns be accepted for custom-made items, confirmed special orders, promotional items, limited series, or discontinued items. Return shipping costs are the customer's responsibility, except in the case of defective or incorrect products.


For a return to be accepted, the products to be returned must meet the following requirements:


The unwanted product must be in the same condition as it was delivered, and must retain its original labeling and packaging.

Unwanted products must be returned using the same protective cardboard box in which they were received, or alternatively, in a similar protective box so that the product reaches our warehouse with the best possible guarantees.


A copy of the delivery note must be included inside the package, indicating the returned products and the reason for the return.


If the requirements of the previous point have been met, LA MORENITA will send the user an email confirming acceptance of the return and will proceed to refund the amount of the returned products, using the same method used to make the payment, less the shipping and return shipping costs. Shipping costs for the order will only be refunded in the case of defective or incorrect products.


XI. PROFESSIONALS.

If you are a professional or business owner, the provisions of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users, will under no circumstances apply to this contract. In any case, if you are a professional or business owner, the clause regarding the right of withdrawal and/or refund will not apply to this contract.


XII. CELEBRATION OF THE CONTRACT.

Contracts shall be deemed to have been entered into and shall produce all the effects provided for by law when consent and the other requirements necessary for their validity are met. They shall be governed by the provisions of Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), articles 23 and 24, the Civil Code, the Commercial Code, and other applicable civil or commercial regulations. If you are a consumer, this contract shall be deemed to have been entered into in your habitual residence. If you are a professional or business owner, this contract shall be deemed to have been entered into in the location of the company/entity's registered office and/or establishment.


XIII.MODIFICATION.

The company/entity reserves the right to modify or replace these terms and conditions if new economic, commercial, regulatory, and/or extraordinary circumstances arise that affect the sale of the product and/or provision of the service and/or related aspects that justify modifying these terms and conditions. Unilateral modifications to these terms and conditions for justified reasons will in no case affect the terms and conditions of any products, services, or promotions that have been contracted prior to any modification.


XIV. LIABILITY REGIME.

The company/entity will not be responsible for problems arising from lack of access or problems inherent to Internet connectivity or electricity networks when these have their origin in causes beyond its control or causes that could not have been foreseen by the parties or that, even if foreseeable, the company/entity has made all reasonable efforts to avoid them or that were considered to be fortuitous causes or force majeure.

The company/entity shall in no case be liable for any delay in the execution of its obligations or for the non-execution thereof if such non-compliance is due to force majeure, in accordance with the provisions of Article 1,105 of the Civil Code. This circumstance shall be communicated to the other party as soon as possible. The agreed delivery times shall be extended by at least the period of time that the cause of force majeure has lasted. If the cause of force majeure were to last more than three (3) months, either party may terminate these contracting conditions.


XV. PROTECTION OF INTELLECTUAL PROPERTY.

ALMA LÓPEZ BURGOS is the owner of the domain and website WWW.LAMORENITACOMPLEMENTS.COM. The trademark is duly registered in the name of ALMA LÓPEZ BURGOS. Likewise, the website WWW.LAMORENITACOMPLEMENTS.COM, including but not limited to its programming, editing, compilation, designs, logos, text and/or graphics, is the property of ALMA LÓPEZ BURGOS and is protected by national and international regulations on intellectual and industrial property. Therefore, the owner of the rights expressly prohibits any use or reproduction, in whole or in part (by any physical or electronic means), by third parties, unless there is a written agreement or authorization to do so.

User access to the website does not grant them any ownership rights over it. ALMA LÓPEZ BURGOS will exercise the legally provided legal actions against anyone who knowingly and without authorization carries out any of the acts detailed above.


XVI. APPLICABLE LAW AND JURISDICTION.


These general terms and conditions shall be governed and construed in accordance with Spanish law in all matters not expressly established therein. The parties submit to the jurisdiction of the competent courts and tribunals for any questions that may arise or actions that may be brought arising from the provision of the website service and its services and content, and regarding the interpretation, application, compliance, or non-compliance with the provisions of these general terms and conditions. If the user is a consumer, the corresponding courts and tribunals shall have jurisdiction in accordance with current consumer regulations.

In addition, we remind you that you can access the European Union's online dispute resolution platform by following this link ( https://ec.europa.eu/consumers/odr/main/?event=main.home2.show ).


XVII. PERSONAL DATA.

In accordance with the provisions of the General Data Protection Regulation RGPD EU 679/2016 and Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, you are provided with the following information on the processing of your personal data: Responsible: ALMA LÓPEZ BURGOS NIF / CIF: 43096244V ADDRESS: Plaça de la Navegació, Nº 18, 1 º DERECHA, CP: 07013 PALMA DE MALLORCA, TELEPHONE 971109508, EMAIL: INFO@LAMORENITACOMPLEMENTS.COM. PURPOSE: At ALMA LÓPEZ BURGOS we process the information you provide us with in order to sell the contracted products, invoice them and manage the sending of information and commercial prospecting. In order to offer you services tailored to your interests, we will create a commercial profile based on the information you provide. No automated decisions will be made based on this profile. The personal data provided will be retained, as long as the commercial relationship is maintained and its deletion is not requested, for a period of 5 years from the last contract and/or purchase made by you. In any case, your personal data will be retained as long as it is useful for the stated purpose and, in any case, for the legally required periods and for the time necessary to address any potential liabilities arising from the processing. LEGAL BASIS: The processing of your personal data is based on the execution of a contract to which the data subject is a party or for the application of pre-contractual measures at the request of the data subject. In any case, you have given your consent to process your personal data for one or more specific purposes, in accordance with the provisions of the EU GDPR 679/2016 (ART. 6.1.A.B) and Organic Law 3/2018 of December 5 (LOPDPGDD). Articles 20 and 21 of the Information Society Services Act 34/2002 apply to the sending of commercial offers by telecommunications. The prospective offer of products and services is based on the consent requested from you. The withdrawal of this consent does not, under any circumstances, condition the contract for the acquisition of the product and/or provision of the service. There is an obligation to provide personal data; otherwise, the service cannot be provided and/or the product sold and/or the requested offer cannot be facilitated. You are required to provide consent in order to make prospective offers and send you commercial information. RECIPIENTS: The data will not be communicated to any third party outside the Entity, except under legal obligation. However, we inform you that third-party providers may have access to your personal data, acting as data processors, within the framework of providing a service to the Data Controller Entity. In addition to the above, the Entity may transfer or communicate personal data to meet its obligations to Public Administrations in cases where this is required in accordance with current legislation. No data transfer to third countries is planned. RIGHTS: Interested parties have the right to obtain access to their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request that the processing of their data be restricted, in which case we will only retain it for the exercise or defense of legal claims. Likewise, and for reasons related to their particular situation, data subjects may object to the processing of their data, in which case their personal information will no longer be processed for the purposes to which they have expressed their objection. When technically possible, the data subject may request the transfer of their data to another Data Controller. To exercise these rights, in accordance with current legislation, data subjects may contact ALMA LÓPEZ BURGOS by post, attaching a copy of an identity document (DNI), at Plaça de la Navegació, No. 18, 1º DERECHA, ZIP Code: 07013 PALMA DE MALLORCA, or by email at INFO@LAMORENITACOMPLEMENTS.COM. You have the right to file a complaint with the Supervisory Authority: the Spanish Data Protection Agency (www.agpd.es). Source of the Personal Data: the data subject.

LEGAL NOTICE

In accordance with the provisions of Articles 10 and 11 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we provide users and visitors with the legal information relating to the organisation that owns the website located at the internet address WWW.DELOPEZJEWELS.COM.

Owner of the website:

Corporate name: ALMA LÓPEZ BURGOS

Tax code: 43096244V

Address: PLAÇA NAVEGACIO, Nº 18, 1º DERECHO 07013 PALMA DE MALLORCA, BALEARES

Email address: info@lamorenitacomplements.com

Telephone: 971109508

Activity: 

Terms and conditions of use:

In order to browse this website as a visitor or to register with and access the services offered by ALMA LÓPEZ BURGOS, the following terms and conditions of service and use must be accepted:

  1. The user accepts these general terms and conditions of use and service of the WWW.DELOPEZJEWELS.COM website. Any user who does not accept these terms and conditions will be unable to use the services and contents of the website WWW.DELOPEZJEWELS.COM.

  2. These terms and conditions of use regulate the access and use of the website WWW.DELOPEZJEWELS.COM. Use of this website confers the status of user from the moment of access and once browsing has begun. By accessing any of the website’s content, the user expressly accepts these general terms and conditions. The user accepts the particular conditions applicable to the different services provide by the organisation on the website accessed.

  3. The website WWW.DELOPEZJEWELS.COM provides users with access to and use of diverse information and services.

  4. The user must be of legal age to use the services of the WWW.DELOPEZJEWELS.COM website. Minors under the age of 18 may only use the services of the WWW.DELOPEZJEWELS.COM website under the supervision of a parent or legal guardian.

  5. The user undertakes to make appropriate use of the content and services of the WWW.DELOPEZJEWELS.COM website. This use must be carried out in accordance with the law, good conduct, public order and the provisions of these general terms and conditions.

  6. In general, the provision of the website’s services and access to the information that it contains does not require prior subscription or registration by the user. However, ALMA LÓPEZ BURGOS makes the use of some of the services offered on the website conditional upon the prior completion of the corresponding registration or personal data collection form by the user. The aforementioned registration must be carried out in the manner expressly indicated in the service itself or in the specific conditions by which it is regulated, where applicable.

  7. The user accepts the obligation not to carry out any action that may damage, render unusable, prevent access to or damage the contents and services, and/or prevent normal use, of the website WWW.DELOPEZJEWELS.COM by other users. In particular, and by way of example but not limitation, the user agrees:

    Not to carry out any action that may affect, destroy, alter, render unusable or damage personal data, programmes or electronic documents found on the website.

    Not to introduce, store or disseminate any computer program, data, virus or code that may damage the website, any of the services or any of the equipment, systems or networks of the organisation, of any other user and/or of any of the organisation’s suppliers.



Amendments.

The entity reserves the right to unilaterally amend these terms and conditions at any time due to the existence of new economic and/or commercial circumstances that make such amendment advisable, as well as due to the amendment, evolution or enactment of applicable laws, regulations and rules that affect the provision of the service and/or aspects related thereto. In such cases, the publication and announcement thereof will take place as far in advance as possible. Similarly, the company/entity reserves the right unilaterally amend, at any time, the presentation and configuration of the website.

Links to third parties.

This Legal Notice refers exclusively to the website, and does not apply to any links or third party websites accessible through it. The organisation is not responsible for the content of any websites linked to, or for any link included on a website accessed from the organisation’s website.

Intellectual and industrial property.

All the contents of the website are the exclusive property of the organisation, including but not limited to the graphic design, source code, logos, texts, graphics, illustrations, photographs and any other elements that appear on the website. Likewise, the trade names, trademarks or distinctive signs of any kind contained on the website are protected by intellectual and industrial property law. The organisation has the exclusive right to make use of the aforementioned intellectual property in any form and, in particular, the rights of reproduction, distribution and public communication. The user is prohibited from any non-consensual use, in whole or in part, of any of the contents of the website that make up the intellectual or industrial property rights of the organisation over the website and/or its contents.


The organisation reserves the right to take any type of legal action against any user who carries out any action that involves the reproduction, distribution, commercialisation, transformation and, in general, any other use, by any means, of all or part of the contents of the website, and which constitutes a breach of the website’s intellectual and/or industrial property rights.

Notifications.

For the purposes of these general terms and conditions, and for any communication that may be necessary between the organisation and the user, the latter should use the email address info@lamorenitacomplements. com. Communications from the organisation to the user will be made in accordance with the personal data provided by the user when registering on the website WWW.DELOPEZJEWELS.COM. For all communications relating to the use of the website and/or the contracting of the services offered therein, the user expressly accepts the use of email as a valid procedure for sending any such communications.

Applicable legislation.

The relationships established between the owner of the website and the user will be governed by current Spanish legislation, and the competent Courts and Tribunals will be responsible for resolving any possible disputes that may arise. If the user is considered to be a consumer, the competent Courts and Tribunals will be those provided for in the provisions of current legislation governing consumer protection.

PRIVACY POLICY

In accordance with the provisions of the General Data Protection Regulation GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December, on Personal Data Protection and Guarantee of Digital Rights, you are provided with the following information on the processing of your personal data.

Who controls the processing of your personal data?

Data Controller and Data Protection Officer

The Data Controller responsible for the processing of your personal data is ALMA LÓPEZ BURGOS, with registered address at PLAÇA NAVEGACIO, Nº 18, 1º DERECHO, 07013, PALMA DE MALLORCA. You can contact the data protection officer at the following email address: info@lamorenitacomplements.com.

What data do we process?

At ALMA LÓPEZ BURGOS we process the personal data that you provide by filling in the forms provided for this purpose on this website, as well as any personal data resulting from the provision or contracting of our services or products and/or any personal data resulting from the commercial relationship that you have with us. In addition, we process the personal data generated by your activity on our website, which includes your browsing data obtained through the website.

It is important for us to keep the record of your personal data up to date. You are obliged to keep us informed of any changes or errors in your personal data as soon as possible by contacting us by email: info@lamorenitacomplements.com.

What do we process your personal data for?

Purpose: Your personal data is processed for the following purposes:

-Managing and maintaining the services provided through the website.

-Managing and servicing queries and requests for information made by users through the contact form. The email address and personal data that you provide us with through the contact form on the website will be used exclusively to deal with the queries that you send us by this means.

-Compliance with applicable legal obligations.

-Sending commercial communications and newsletters, and advertising our services and products.

-Managing the contracting of our services and/or products.

-Managing requests for information or requests for quotations for our services or products.

-Registration in the user area.

-If you have given your consent and in order to be able to offer you services relating to your interests, your personal data may be used to draw up a commercial profile. No automated decisions will be made based on said profile.

How long will we keep your personal data?

We keep your personal data in our systems and files for as long as is needed to carry out the purposes of the processing, and to comply with applicable legislation. Your personal data will be kept for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to the deletion and/or restriction of processing of your data. The length of time for which personal data is kept will vary depending on the purposes of the processing, and in general terms:

-The personal data that you provide when contracting our services or products will be kept for the duration of the contractual relationship and, once said relationship has ended, for the legally mandated period of time with regard to any legal actions arising from said relationship.

-The personal data you provide in order for us to manage requests for information or queries through the contact form will be kept as long as you do not request for said data to be erased or cancelled.

-The personal data you provide to subscribe to our newsletter or bulletins will be kept as long as you do not request its deletion, indicate your opposition and/or request its limitation.

-The personal data obtained from your browsing and consumption habits, as well as the commercial profile obtained, will be kept as long as you do not request its deletion or cancellation.

Your personal data will be kept for as long as it is useful for the purposes indicated and, in any case, for legally mandated periods and for length of time necessary to address any possible liabilities arising from the processing of said data.

Data security

We have appropriate technical and organisational security measures in place to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, and to ensure the integrity and confidentiality of your personal data. The technical and organisational security measures implemented make it possible to: guarantee the permanent confidentiality, integrity, availability and resilience of the processing systems and services; restore the availability of and access to personal data promptly in the event of a physical or technical incident; and regularly verify, evaluate and assess the effectiveness of the technical and organisational measures implemented to ensure the security of the processing.

These technical and organisational security measures have been designed taking into account our IT infrastructure, the state of the art in accordance with current standards and practices, the cost of implementation and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity of the processing to your personal data.

What is the legitimacy for the processing of your data?

Legitimacy: The legitimacy to process your personal data is based on:

-Executing and maintaining a contractual and commercial relationship with you, such as contracting the organisation’s products and services, and managing and processing requests for quotes for the organisation’s products and/or services, all in accordance with the provisions of Article 6.1.B of GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December (LOPDPGDD).

-Your express consent for one or more purposes, such as sending you our own or third-party advertising communications or newsletters, managing how curricula vitae are sent, and taking part in activities or competitions, all in accordance with the provisions of article 6.1.A of GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December (LOPDPGDD).

-Compliance with various legal obligations, all in accordance with the provisions of Article 6.1.C of GDPR (EU) 679/2016 and Organic Law 3/2018, of 5 December (LOPDPGDD).

-Meeting the legitimate interests pursued by the data controller or by a third party, e.g. for security reasons, to improve our services and/or to manage requests or queries.

During the data collection process, and in each place on the website where personal data is requested, the user will be informed by means of a hyperlink or by the inclusion of appropriate mentions on the form itself of the mandatory nature or otherwise of the collection of their personal data.

The personal data requested in the forms on the website are, in general, mandatory (unless otherwise specified in the required field) in order to comply with the established purposes. Therefore, if the personal data requested is not provided, or is not provided correctly, the request cannot be fulfilled.

There is an obligation to provide your personal data when contracting a service or product, and/or when requesting a quote or offer.

The sending of advertising communications, newsletters or bulletins about our products and services is based on the consent that you are asked for, and under no circumstances does the withdrawal of this consent affect the contractual or commercial relationship that you have with us.



If you have authorised us to send advertising for our services and products, your personal data may be used to manage the sending of advertising offers and newsletters by electronic means. In these cases, the provisions of articles 20 and 21 of Law 34/2002, of 11 July 2002, on information society services and electronic commerce, apply to the use and processing of your personal data for the purpose of sending advertising by electronic means.

If you have ticked the option to receive advertising, or if you have subscribed to our newsletter, you can cancel this option at any time.

With which recipients will your data be shared?

Recipients:In general, your personal data will not be shared with any third party outside the organisation, unless there is a legal obligation to do so. However, you are informed that third-party providers may have access to your personal information as data processors in the context of providing a service for the data controller organisation. You are informed that you can request a complete list of the recipients that may receive your personal data as processors or as third-party recipients transfer by emailing: info@lamorenitacomplements.com. In addition to the above, the organisation may transfer or communicate personal data in order to fulfil its obligations to the Public Administrations in cases where this is required, in accordance with the legislation in force.

-International data transfers:

In order to carry out the data processing activities detailed above, we may transfer data to countries outside the European Economic Area (EEA), and store said data in physical or digital databases managed by organisations acting on our behalf. Database management and the processing of data are limited to the purposes of the processing and are carried out in accordance with applicable data protection laws and regulations. If any data is sent outside the EEA, the company will use appropriate contractual measures to ensure data protection, including but not limited to contracts based on the standard data protection clauses adopted by the European Commission applicable to the sending of personal data outside the EEA.

 What rights do you have in the processing of your personal data?



Your rights: You have the right to obtain access to your personal data, as well as to request that any inaccurate data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the information is no longer necessary for the purposes for which it was obtained. In certain circumstances, you may request that the processing of your data be limited, in which case we will only retain it for the purpose of filings or defending complaints. Additionally, and for purposes related to your particular situation, you may oppose the processing of your data, in which case your personal information will no longer be processed for those purposes to which you have stated you opposition. Where technically possible, you may request the portability of your data to another data controller. To exercise these rights, in accordance with current legislation, you can send a letter by post, enclosing a copy of a document proving your identity (DNI), to ALMA LÓPEZ BURGOS at PLAÇA NAVEGACIO, Nº 18, 1º DERECHO, CP: 07013, PALMA DE MALLORCA or send an email to info@lamorenitacomplements.com. You have the right to lodge a complaint with the supervisory authority: Spanish Data Protection Agency (www.agpd.es). Origin of personal data: the data subject.

You expressly accept the inclusion of the personal data collected while browsing the website and/or provided by filling in any forms, as well as any data resulting from a possible commercial relationship, in the organisation’s automated personal data files.

The organisation guarantees the confidentiality of users’ personal data. However, when required to do so, the organisation will disclose personal data to the relevant public authorities, along with any other information in its possession or which is accessible through its systems, in accordance with the legal and regulatory provisions applicable to each case. Personal data may be kept in the files owned by ALMA LÓPEZ BURGOS even after the commercial relations formalised through the organisation’s website have ended, solely for the purposes indicated above and, in any case, for the legally established periods, at the disposal of administrative or judicial authorities.

Use of social media

When you interact with our website through various social media platforms, such as when you connect to or follow us or share our content on social media platforms (Facebook, Twitter, LinkedIn, Instagram or others), we may receive information from these platforms, including information about your profile, user ID associated with your social media account, and any other public information that you allow to be shared with third parties on said platforms.

The organisation uses social media as a way to provide information about the services it offers, as well as any other activity or event that it carries out and wishes to publicise, but at no time will it obtain personal data from users interacting on said social media platforms, unless there is express authorisation to do so.

This data is only used within the social media platform itself and is not incorporated into any processing system.

Social media platforms have their own terms of use and privacy policies that you are obliged to take into account and observe if you use them.

In cases of registration and/or access through a social media account, the organisation may collect and access certain information from your user profile on said platform, solely for the purposes indicated above.